| Customer Communications and Support |
To answer your questions; provide customer service; respond to your request for an estimate; manage appointments; follow up on services; handle concerns and feedback; and communicate with you about your account or our Services. |
Identifiers, Customer Records, Commercial Information, Internet Activity, Audio and Video Recordings, and Inferences. |
| Facilitating Purchases |
We may collect certain payment information when you make a purchase. However, we use a third-party, PCI-compliant Payment Processor to facilitate payments. When you make a purchase your payment information is sent directly to our Payment Processor. |
Identifiers, Customer Records, and Commercial Information. |
| Providing, Scheduling, and Administering Services and Transactions |
To schedule and perform our Services; to confirm a service location; to coordinate technician arrival windows; to prepare estimates; to process payments; to complete your purchases; to send invoices; and to maintain product, service, warranty and transaction records. |
Identifiers, Customer Records, Commercial Information, Internet Activity, Audio and Video Recordings, and Imprecise and Precise Geolocation Data. |
| Operating and Improving Our Business |
To run our day-to-day operations; manage our customer and vendor relationships; handle our accounting and reporting obligations; maintain our records; support our audits; evaluate our service quality; improve our training; refine our pricing and offerings; and better understand demand for our Services. |
Identifiers, Customer Records, Commercial Information, Internet Activity, Audio and Video Recordings, and Inferences. |
| Marketing and Targeted Advertising |
To send you promotions, newsletters, membership offers, third-party financing offers, promotions, and information about our Services that may interest you and to serve you targeted advertising. |
Identifiers, Commercial Information, Internet Activity, Imprecise Geolocation Data, and Inferences. |
| Operating Our Site and Performing Analytics |
To operate, maintain, secure, and improve our Site; to analyze the operation and usage of our Site; and to understand how visitors use our Site. |
Identifiers, Internet Activity, Imprecise Geolocation Data |
| Security and Monitoring |
To protect our IT systems, offices, property, vehicles, and data; to investigate security incidents; to prevent fraud, theft, and unauthorized access to our IT systems; to support safety measures; to monitor office locations or service interactions where allowed by law; and to support employee, customer, and workforce safety and security. |
Identifiers, Customer Records, Internet Activity, Imprecise Geolocation Data, Audio and Video Recordings, and Professional or Employment Information. |
| Recruiting and Employment Purposes |
To receive and review applications, communicate with candidates, verify qualifications, schedule interviews, manage recruiting and onboarding, administer payroll and benefits, provide training, confirm licensing and certifications, perform background checks, drug screening, and other employment-related processes, subject to applicable law. |
Identifiers, Professional or Employment Information, and Educational Information. |
| Legal Purposes and Protection of Rights |
To comply with our legal obligations; respond to subpoenas, court orders, or regulatory requests; enforce or apply our Terms of Use or other agreements; to protect our rights, property, and safety and those of others; to obtain legal or business advice; and to investigate, bring or defend claims. |
Identifiers, Customer Records, Commercial Information, Internet Activity, Audio and Video Recordings, Imprecise Geolocation Data, Professional or Employment Information, Educational Information, and Inferences. |
| Business Transactions |
To evaluate, negotiate, and complete a merger, acquisition, change of control, financing, reorganization, bankruptcy, sale of assets, or other similar business transaction (a “Business Transaction”); to share relevant records for due diligence and transition planning in connection with a Business Transaction; and to transfer Personal Information in connection with a Business Transaction. |
Identifiers, Customer Records, Commercial Information, Internet Activity, Imprecise Geolocation Data, Audio and Video Recordings, Professional or Employment Information, Educational Information, and Inferences. |
For more than 30 years, Haddon Heating and Cooling has been installing and servicing energy efficient heating and air conditioning systems in the greater Bay Area. We use only the highest-rated systems, backed by a minimum 10 year warranty